Updated July 2022

General appointments:
Should you need to cancel or reschedule an appointment, we require 2 hours notice to do so without penalty.
Should a cancellation occur within two hours of your scheduled appointment, you may be charged the cost of an exam fee in order to book and hold your next appointment. This exam fee will be applied to the new appointment booked, however, it will not be refunded should a second cancellation occur.

Surgeries/Dental surgeries:
Should you need to cancel or reschedule a surgery, we require a minimum of 2 business days’ notice to do so without penalty.
Should you cancel within 2 business days, you will be required to pay a 50% deposit fee in order to rebook. This deposit will be applied to the total bill for the services, however, it will not be refunded should a second cancellation occur.

We appreciate your understanding and hope to work together with you to ensure time is set aside for each client and their pet, and that any cancellations are being managed in a manner that allows us to use that spot to help another pet in need.